Original Grain (OG) Watch FAQ's:
- What type of wood do you use for the Original Grain watches?
We sustainably source the finest wood from various places around the world. Maple from the USA, Vera Wood from Argentina, Pau Rosa from Africa, Ebony from Indonesia, and of course our trademark whiskey watch made with authentic American Oak reclaimed from whiskey barrels.
- How do I re-size my Original Grain Watch?
In order to adjust the size of your watch, we strongly recommend that you bring it to a watch repair shop (ideal option), or virtually any jewelry store at your local mall. They have the correct tools necessary to size the watch. Please note the arrows on the inside the band that identify which way to hammer the pins out of the watch.
- What type of movement is used to make these tick?
We wanted the inside of our watch to reflect that of the outside, so we decided to use one of the most well known movements out there: Japanese Miyota Precision Quartz Movement
- Are Original Grain watches water resistant?
Indeed, they are. Feel free to wash your hands or come in contact small amounts of water (splash proof). Just know, swimming in general or diving off off the coast of Bali isn't what we mean by water resistant.
*Considering we use 100% all-natural wood, exposure to water isn't recommended. Over time water will penetrate the wood and can leave stains.
- What are the dimensions of the Original Grain watch?
We made a nice little diagram to show you. Check it out below. In short, the face diameter (including wood bezel) is 43mm.
Payment Processing:
- What forms of payment do you accept?
We gladly accept most major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments, all through PayPal
- Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. However, if you already have an account with PayPal, you may use that.
- How secure is this store?
The Original Grain online store uses PayPal to accept payments. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Shipping and Returns:
- How long does it take to receive my Original Grain watch?
We send orders out each business day, so you can expect to receive a confirmation email within 1-2 business days of purchasing your watch. Tracking info will also be provided. Once your watch has been sent it should arrive within 3 business days.
- What is your return/exchange policy?
It is our goal to create the most enjoyable customer experience. Therefore, any product can be returned or exchange for store credit for any reason within 14 days of delivery. If you need to make a return, please send the unworn product along with your receipt. You may send all return items through a shipper of your choice at your cost. We suggest you include delivery/receipt confirmation service to ensure we receive your item. We will be happy to replace your product with the same or similar item (based on items availability). You can review our return policy here.
- Is there a warranty on Original Grain watches?
Yes, we offer a 24 month manufacturers warranty on the movement of our watches. Unfortunately, our warranty does not cover damages that may occur from everyday use. If you have further questions, please do not hesitate to contact us and we will do our best to resolve the issue. You can review our warranty policy here.
**Do you offer wholesale or bulk pricing?**
Yes, we welcome any retailers who are interested in carrying our products to contact us and include a little background information about your company. We want to know a little about who you are and how both of our companies would fit well together.
